Shipping policy

We do our best to get your order packed and on its way as quickly as possible! Please review the details below before placing your order.

Processing Time

Orders are typically processed within 1-3 business days. Once your order has been packed and shipped, you’ll receive a confirmation email with tracking information.

Shipping Methods & Rates

We ship via USPS Ground Advantage and USPS Priority Mail. Shipping costs are calculated based on the weight of your order and the distance from our shipping location in Houston, TX (77024).

Address Accuracy

Please double-check your shipping address at checkout. Our fulfillment team works quickly and does not handle customer communication, so we may be unable to make changes once an order has been placed.

We are not responsible for orders shipped to incorrect or invalid addresses provided at checkout and cannot offer refunds for these orders. If your order is returned to us marked “return to sender,” you may request a new shipping label at your expense.

Lost, Stolen, or Delayed Packages

All USPS shipments include insurance. If your package is lost, stolen, or delayed, please contact USPS directly to file a claim. Once your package is in the hands of USPS, we are not responsible for any shipping issues.

If you have any questions, please reach out, we’re happy to help!

This policy applies to our products and pottery supplies. It does not apply to handmade pottery made in our studio during our Pottery Experiences.