Refund policy

Cancellation Policy

Our studios have limited seating, so when you book an experience at Smashed, we hold the seat for you.  We are a small business and depend on full classes to operate.  We are unable to fill seats when customers cancel with short notice or don’t show up.  For that reason, we cannot provide refunds if you do not show up or for appointments cancelled within 24 hours of your booked appointment.

If you have already registered for one of our classes, experiences or workshops, and you are no longer able to attend, our cancellation policy is as follows:

• Full refund if cancelled up to 24 hours in advance of your booked experience.
• No refunds if cancelled within 24 hours of your booked experience or if you do not show up.  If cancelled within 24 hours of your booked experience, a store credit may be issued at the store’s discretion.
• In lieu of cancelling your appointment, you may reschedule your appointment or transfer your appointment to another person. No refunds will be given for transferred or rescheduled appointments.
• If you would like to cancel your appointment or transfer it to someone else, please use the link you received in your email confirmation or text +1 281-305-0651.
• If, for any reason, the studio must cancel a workshop, you will be issued a full refund for your booking.

Late Arrival Policy

Because our classes are group classes, you must arrive on time to fully participate in the experience.  If you arrive more than 15 minutes late, we will be unable to integrate you into the class.  Our late arrival policy is as follows:

If you arrive more than 15 minutes late, you can either:

• Join the class at the midway point.  You acknowledge that your time will be limited to the remaining class time.  If you are participating in a couples challenge, you will only be able to make one project.  No refunds will be given.
• Reschedule for another time when seats are available.  No refunds will be given.

Experience Refund Policy

Smashed Studio projects and experiences are designed using common pottery techniques and supplies, however it takes years to learn the art of handmade pottery and there are a lot of things that can go wrong – even for professional potters.  For that reason, the studio does not provide refunds for experiences.

While we hope your finished project turns out exactly as you envisioned, there is no guarantee that your handmade pottery will make it through the entire process and/or result in what you set out to make.  Thick pottery may take longer to dry.  Pottery that is too thick, too thin or constructed in a manner that creates stress during the drying or firing process may crack, break or explode. 

The process of drying and firing pottery can be unpredictable and the timing can be impacted by factors such construction of the pottery, humidity and ambient temperatures.  While we target to complete the process in two weeks, there is no guarantee on how long it takes to fire your pottery and have it ready for pick up.  

We allow 3 weeks to pick up your pottery after the initial firing or the glaze firing.  If you cannot return to pick up your pottery within the 3 week window, you can request shipping or an in-studio hold during the 3 week window.  Due to limited space in our studio, we cannot keep pottery after the 3 week window has passed.

If you request shipping for pottery made during your experience and an item is missing or arrives broken, please email us at hello@smashedstudio.com within 7 days of receiving your pottery. Please include photos of the damage if your pottery arrives broken.