You can check the status of your pottery by clicking the "View your order" button located in the order confirmation email you received after your experience.

If you glazed your pottery (painted on color/glaze), be sure to use the order confirmation email from your most recent visit not the original order confirmation email from when you made the pottery. 

Be sure you are checking the email address you or your partner used when you scanned the QR code in the studio to request firing.

Our emails occasionally end up in spam folders, so if you are unable to
locate the email, please check your spam folder as well.

If you still cannot find the email, you can contact us for the status of your pottery.

Please include the name you used for booking and, if possible, attach photos of your pottery. This will enable us to promptly confirm the status of your pottery and assist you more efficiently.

Once your pottery is ready for pick up, stop by the studio during open hours.

Make sure you bring the order confirmation email you received when you checked out. Your email will contain your name and photos of your pottery which will help us identify your pottery in the studio.

An appointment is not needed to pick up and/or glaze pottery but please allow enough time to pull your pottery from our shelves. We fire hundreds of items each week and it can take a minute to spot your pottery.

Once your pottery is ready for pick up, you can either take it home or apply color and a lead-free glaze. If you take it home, it will be like a terracotta pot – it will not be food safe but you can use it for decorative purposes.

If you choose to add a glaze, your pottery will need to be glaze fired. You add color and clear glaze in the same session.

Once glazed and fired, your pottery will be dishwasher and microwave safe.