Is My Pottery Ready?

How Do I Check the Status of My Pottery?

You can check the status of your pottery by logging into your account or clicking on the chat bubble in the bottom right of the page. Your order number was texted or emailed to you when you completed the check out process.

I Don't Have My Order Number, Now What?

We update the status on the table below when all the projects from the firing token group is complete; the status may not change for 5-7 days. 

If you glazed your pottery (painted on color/glaze), be sure to use the token color from your most recent visit not the token color from when you made the pottery. 

*This status does not apply if you pre-paid for Glaze by Smashed; you will receive an email or text when your pottery is ready. You can contact us for the status if it's been 5+ weeks since your initial visit.

Do I Need an Appointment to Pick Up?

Once your pottery is ready for pick up, stop by the studio during open hours.

Make sure you bring the email you received when you checked out. Your email will contain your name, photos and firing token which will help you identify your pottery in the studio.

An appointment is not needed to pick up and/or glaze pottery but please allow enough time to pull your pottery from our shelves. We fire hundreds of items each week and it can take a minute to spot your pottery.

When Do I Add Color and Shine?

Once your pottery is ready for pick up, you can either take it home or apply color and a lead-free glaze. If you take it home, it will be like a terracotta pot – it will not be food safe but you can use it for decorative purposes.

If you choose to add a glaze, your pottery will need to be glaze fired. You add color and clear glaze in the same session.

Once glazed and fired, your pottery will be dishwasher and microwave safe.

Status

If you don't know your order number, you can use the table below to check the general status. We update the status when all the projects from the firing token group is complete; the status may not change for 5-7 days.  Check our hours before visiting the studio.

*If you pre-paid for Glaze by Smashed, this status does not apply. Contact us for the status if you pre-paid for glaze and it's been 5+ weeks since your initial visit.

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Jan 24 - Jan 30

White

Pending

Not Ready, Making In Progress

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Jan 17 - Jan 23

Yellow

Pending

Not Ready, Firing In Progress

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Jan 10 - Jan 16

Green

February 19

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Jan 3 - Jan 9

Red

February 12

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Dec 27 - Jan 2

Black

February 5

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Dec 20 - Dec 26

White

February 5

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Dec 13 - Dec 19

Yellow

January 28

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Dec 6 - Dec 12

Green

January 21

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Nov 29 - Dec 5

Red

January 21

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Nov 22 - Nov 28

Black

January 21

Pick Up or Glaze In Studio

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Nov 15 - Nov 21

White

January 8

Missed Pick Up Window

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Nov 8 - Nov 14

Yellow

December 30

Missed Pick Up Window

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Nov 1 - Nov 7

Green

December 30

Missed Pick Up Window

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Oct 25 - Oct 31

Red

December 11

Missed Pick Up Window

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Oct 18 - Oct 24

Black

December 4

Missed Pick Up Window

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Oct 11 - Oct 17

White

December 4

Missed Pick Up Window

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Oct 4 - Oct 10

Yellow

November 27

Missed Pick Up Window

Week of Experience or Glaze Session Firing Token Color Last Day to Pick Up in Studio Status

Sep 27 - Oct 3

Green

November 21

Missed Pick Up Window