Mar 20 - Mar 26
Is My Pottery Ready?
How Do I Check the Status of My Pottery?
You can check the status of your pottery by logging into your account or clicking on the chat bubble in the bottom right of the page. Your order number was texted or emailed to you when you completed the check out process.
I Don't Have My Order Number, Now What?
We update the status on the table below when all the projects from the firing token group is complete; the status may not change for 5-7 days.
If you glazed your pottery (painted on color/glaze), be sure to use the token color from your most recent visit not the token color from when you made the pottery.
*This status does not apply if you pre-paid for Glaze by Smashed; you will receive an email or text when your pottery is ready. You can contact us for the status if it's been 5+ weeks since your initial visit.
Do I Need an Appointment to Pick Up?
Once your pottery is ready for pick up, stop by the studio during open hours.
Make sure you bring the email you received when you checked out. Your email will contain your name, photos and firing token which will help you identify your pottery in the studio.
An appointment is not needed to pick up and/or glaze pottery but please allow enough time to pull your pottery from our shelves. We fire hundreds of items each week and it can take a minute to spot your pottery.
When Do I Add Color and Shine?
Once your pottery is ready for pick up, you can either take it home or apply color and a lead-free glaze. If you take it home, it will be like a terracotta pot – it will not be food safe but you can use it for decorative purposes.
If you choose to add a glaze, your pottery will need to be glaze fired. You add color and clear glaze in the same session.
Once glazed and fired, your pottery will be dishwasher and microwave safe.
Status
If you don't know your order number, you can use the table below to check the general status. We update the status when all the projects from the firing token group is complete; the status may not change for 5-7 days. Check our hours before visiting the studio.
*If you pre-paid for Glaze by Smashed, this status does not apply. Contact us for the status if you pre-paid for glaze and it's been 5+ weeks since your initial visit.
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
|
Green |
Pending |
Not Ready, Making |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Mar 14 - Mar 19 |
Red |
Pending |
Not Ready, Drying |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Mar 7 - Mar 13 |
Black |
Pending |
Not Ready, Drying |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Feb 28 - Mar 6 |
White |
Pending |
Not Ready, Firing in Progress |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Feb 21 - Feb 27 |
Yellow |
April 8 |
Pick Up or Glaze in Studio |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Feb 14 - Feb 20 |
Green |
March 26 |
Pick Up or Glaze in Studio |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Feb 7 - Feb 13 |
Red |
March 19 |
Pick Up or Glaze in Studio |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Jan 31 - Feb 6 |
Black |
March 12 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Jan 24 - Jan 30 |
White |
March 5 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Jan 17 - Jan 23 |
Yellow |
February 19 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Jan 10 - Jan 16 |
Green |
February 19 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Jan 3 - Jan 9 |
Red |
February 12 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Dec 27 - Jan 2 |
Black |
February 5 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Dec 20 - Dec 26 |
White |
February 5 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Dec 13 - Dec 19 |
Yellow |
January 28 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Dec 6 - Dec 12 |
Green |
January 21 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Nov 29 - Dec 5 |
Red |
January 21 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Nov 22 - Nov 28 |
Black |
January 21 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Nov 15 - Nov 21 |
White |
January 8 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Nov 8 - Nov 14 |
Yellow |
December 30 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Nov 1 - Nov 7 |
Green |
December 30 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Oct 25 - Oct 31 |
Red |
December 11 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Oct 18 - Oct 24 |
Black |
December 4 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Oct 11 - Oct 17 |
White |
December 4 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Oct 4 - Oct 10 |
Yellow |
November 27 |
Missed Pick Up Window |
Week of Experience or Glaze Session | Firing Token Color | Last Day to Pick Up in Studio | Status |
Sep 27 - Oct 3 |
Green |
November 21 |
Missed Pick Up Window |